Privacy Policy

  1. Introduction
    • Siphiwo Health Care (Pty) Ltd (“Siphiwo Health Care”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of all individuals who interact with us, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable laws.
    • This Privacy Policy outlines our practices regarding the collection, use, storage, disclosure, and protection of personal information when you engage with our services, including through our website at siphiwohealthcare.co.za, via email, telephone, or in person.
  1. Scope and Consent
    • This Policy applies to all clients, suppliers, employees, contractors, and website visitors who provide personal information to Siphiwo Health Care.
    • By accessing our website or providing personal information, you consent to the processing of your data in accordance with this Policy.
  1. Information We Collect
    • We may collect and process the following categories of personal information:
      • Identification and contact details: full name, identity number, company registration number, email address, telephone number, physical address;
      • Transactional and business information: company name, VAT number, billing and delivery details, purchase history, quotations, invoices;
      • Website and device data: IP address, browser type, device identifiers, usage data, cookies, and analytics;
      • Payment information: bank account or card details processed via secure third-party gateways (we do not store card details).
  1. Use of Personal Information
    • Personal information is processed for the following legitimate business purposes:
      • Fulfilment of orders and provision of products and services;
      • Account management and customer support;
      • Processing payments and maintaining billing records;
      • Communication regarding products, promotions, and updates (subject to consent);
      • Compliance with legal and regulatory obligations;
      • Website performance, analytics, and service improvement.
  1. Legal Basis for Processing
    • We process personal information on one or more of the following legal grounds:
      (a) Consent voluntarily provided by the data subject;

      • Performance of a contract;
      • Compliance with legal obligations;
      • Legitimate interests pursued by Siphiwo Health Care, provided such interests do not infringe on the rights of the data subject.
  1. Disclosure and Sharing of Information
    • Siphiwo Health Care does not sell or rent personal information.
    • We may share personal information with trusted third parties who assist in our operations, including:
      • Courier and logistics providers;
      • Payment processors and financial institutions;
      • IT and website service providers;
      • Legal, tax, and compliance advisors.
      • All third parties are contractually bound to maintain confidentiality and comply with data protection standards consistent with POPIA.
  1. Data Storage and Security
    • We implement appropriate technical and organisational measures to safeguard personal information against loss, misuse, or unauthorised access.
    • Data is stored on secure, password-protected systems with restricted access.
    • While we strive to protect your data, no system is entirely immune to security risks.
  1. Retention of Personal Information
    • Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
    • Upon expiry of the retention period, data is securely deleted or anonymised.
  1. Your Rights Under POPIA
    • You have the right to:
      • Access your personal information;
      • Request correction or deletion of inaccurate data;
      • Object to certain forms of processing;
      • Withdraw consent at any time;
      • Lodge a complaint with the Information Regulator.
    • Requests must be submitted in writing to info@siphiwohealthcare.co.za. We will respond within 20 business days.
  1. Cookies and Website Tracking
    • Our website uses cookies and similar technologies to enhance functionality, monitor usage, and improve user experience.
    • You may adjust your browser settings to refuse cookies; however, some features may not function properly without them.
  1. Direct Marketing
    • Marketing communications are sent only where lawful consent has been obtained or permitted.
    • You may opt out at any time by clicking “unsubscribe” or contacting us at info@siphiwohealthcare.co.za.
  1. Cross-Border Data Transfers
    • Personal data may be processed or stored outside South Africa by authorised service providers.
    • Where applicable, we ensure adequate safeguards are in place to protect your data in accordance with POPIA.
  1. Children’s Privacy
    • Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from minors without verified parental consent.
    • If you believe a child has provided personal information, please contact us so we may delete it.
  1. Links to Third-Party Websites
    • Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.
    • Users are encouraged to review the privacy policies of any external sites visited.
  1. Changes to This Policy
    • Siphiwo Health Care reserves the right to amend this Privacy Policy from time to time.
    • Updates will be posted on our website with the revised “Last Updated” date. Continued use of our services constitutes acceptance of the amended Policy.
  1. Contact Information
    For any queries, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
    Email: info@siphiwohealthcare.co.za
    Phone: [I021 5101489
    Address: [47 Koeberg Road, Ysterplaat Cape Town, South Africa